Privacy Policy

1. Introduction

GP Koning Waterproofing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.gpkoning.co.za and use our waterproofing services.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when:

• Requesting a quote or consultation
• Contacting us via phone, email, or contact forms
• Subscribing to our newsletter or updates
• Engaging with our services

This information may include:

• Name and contact information (phone number, email address)
• Property address and details
• Project specifications and requirements
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing waterproofing services and consultations
• Responding to your inquiries and requests
• Preparing quotes and project proposals
• Scheduling appointments and site visits
• Improving our website and services
• Sending service updates and relevant information
• Complying with legal obligations
• Protecting our business interests and preventing fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted contractors or suppliers involved in your project
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, sale, or transfer of business assets
• Consent: When you have given explicit consent for sharing

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission (SSL encryption)
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality
• Provide relevant content and services

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements
• Provide ongoing customer support

Generally, we retain customer information for 7 years after project completion for warranty and legal compliance purposes.

8. Your Rights

Under South African data protection laws, you have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Objection: Object to processing of your personal information
• Portability: Request transfer of your information

To exercise these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of South Africa, including the Protection of Personal Information Act (POPIA). Any disputes will be subject to the jurisdiction of South African courts.